terms and conditions

Online Usage

By accessing this website, you agree to be bound by these terms and conditions of use.

1 GENERAL
1.1 The information contained in www.stairmate.com ("the website") may contain technical inaccuracies or typographical errors. All information made available from within this website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose.

1.2  Lewsan Ltd of 3 Suttons Gardens, Hornchurch, Essex RM12 4LD, UK, may make changes to the content of this website at any time without notice.

1.3 Lewsan Ltd makes no representations as to the security, quality or propriety of any website which may be accessed through this website. Connected websites accessed through this website are independent websites over which Lewsan Ltd does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by Lewsan Ltd

1.4 Lewsan Ltd will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.

2 DOWNLOADING AND PRINTING MATERIAL FROM THE WEBSITE
All design, text and graphics displayed on this website and the selection or arrangement thereof are the copyright of Lewsan Ltd. You are granted permission to electronically copy and print in hard copy portions of this website for the sole purpose of your own personal development. Any use of materials on this website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of Lewsan Ltd is strictly prohibited.

3 INTELLECTUAL PROPERTY
All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade-marks, trade names or copyrights of their respective owners. No permission is given by Lewsan Ltd in respect of the use of any such trade-marks, product names, brand names, company names, titles, copyrights or logos.

4 PRIVACY OF DATA SUPPLIED BY YOU
4.1 Lewsan Ltd is committed to ensuring that your privacy is protected.

4.2 Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and {The Company}. By submitting your information you consent to this transfer.

5 LOSSES RESULTING FROM UNAUTHORISED ACCESS TO YOUR DATA
Whilst every effort is made by Lewsan Ltd to keep secure information submitted by you, you accept the risk that data transmitted electronically via this website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Lewsan Ltd does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature including without limitation personal data transmitted by you electronically or otherwise.

Privacy Policy

Lewsan Ltd - PRIVACY POLICY - Scope and Meaning
This Privacy Policy statement covers all services provided by Lewsan Ltd

PRIVACY POLICY STATEMENT
This Privacy Policy details the approach that Lewsan Ltd takes to the use of personal information from, and related to, our customers.

At Lewsan Ltd we use information collected on-line to develop and enhance the services we offer to you and to help us build our business. We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

What data is collected and how is it used?
When you visit the Lewsan Ltd website, the only data that we capture is that submitted via e-mail, by submission of a feedback form or by completion of an order form. Such data is maintained only for so long as necessary in order to fulfill your feedback request or order.

When you register for a service provided by Lewsan Ltd, you may need to choose a user name and password for authentication purposes. For administration purposes, we will also require your name, address, telephone number and e-mail address. This may be used to send you information about your account and any Lewsan Ltd promotions. You may elect not to receive such promotions.

Is personal information disclosed to Third Parties?
No. Lewsan Ltd does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our customers, sales, traffic and related information but these statistics do not include any personally identifying information.

Is personal information used for any other purposes?
From time to time Lewsan Ltd may employ other companies and individuals to work on our behalf. Examples of such work might include: sending e-mail, analysing data and providing customer call-centre services. Such agents have access to the personal information needed to perform their functions but may not use it for other purposes.

Our Quality Control department may contact you as part of our continuous quality development programme. Such calls will be made only to identify your experience of our services and to elicit your suggestions for improvement. You will be under no obligation to answer any such questions.

We may ask our market research partners to contact you by telephone as part of a survey of our services. You will be able to choose at the time whether or not you want to take part in any such survey.

If you use a Lewsan Ltd transactional or shopping service, we will pass information necessary to complete your order to our payment partners. Such information will typically include name, address and credit card billing details.

How is personal privacy protected?
Lewsan Ltd is registered as a Data Controller with the Data Protection Registrar and uses up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorized disclosure or access. Please remember that you are responsible for protecting your password/user name and must not share it or allow its disclosure it to anyone.

Lewsan Ltd reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes. In the event of material changes you will be contacted by e-mail.

Privacy & Security

Security
We know that you may have concerns about shopping on the internet. Our web site uses a secure server which implements secure sockets layer (SSL) technology in our on-line ordering process to protect your payment card information. Every transaction is processed by our specialist payment processor – PayPal.

At stairmate.com we do not store any of your payment details online, in fact we don't even see them. Instead we let the experts process your payments - PayPal, the UK's largest processor of secure, real-time, online credit and debit card transactions. As a dedicated processor of online payments their security systems are second to none. It means that when you are entering your payment details you can do so safely in the knowledge that your online security is being handled directly by a PayPal server. When you shop with at stairmate.com you can be assured that your card details are securely encrypted during transport over the Internet so no one can access your card information. The card details are only transported to a Bank to authorise your purchase.

What about encryption?
Safeguarding your financial and personal information is one of PayPal's most important priorities. That's why PayPal automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.

For more information about PayPal please visit www.paypal.co.uk or www.paypal.com

Shipping & Delivery

Delivery is normally within 5 working days of receipt of payment. If you have any questions, or just want to confirm the details before you order then please call us on 01708 473842, or by email on stairmate@ntlworld.com

Where Do You Deliver To?
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA26-28, G84. One of our Sales Administrators will contact you with the details.

How Much Does it Cost?
Delivery cost is included in the price quoted on the shopping cart page.

What if I`m not in when you deliver?
Stairmate.com deliveries are made on Mondays to Fridays between 9am and 5.30pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse.

Can I send things to more than one address?
We are happy to deliver your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.

What do I do if there is a problem?
First of all, we cannot emphasise this enough, our couriers operate right up until 5.30pm every day. In the event that there is a problem the best course of action is to call us on 01708 473842.

What if the delivery looks damaged?
We need to know as quickly as possible if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left, or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. See the section covering Returns & Cancellations for full details.

Returns & Replacements

If for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 7 days of the date you received the item and we will issue a full refund for the price you paid for the item (you will only have to pay for the delivery, unless the item is faulty). Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. If you have any questions, or just want to confirm the details before you order then please call us on 01708 473842, or by email on stairmate@ntlworld.com.

How Do I Cancel an Order?
If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. If you have received a delivery and you want to cancel the order, and return the goods, then you need to call, or email, so that we can send you a returns number. In both cases it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order to hand. We will take some details and give you a returns number. This number has to accompany the return, both on the outside of the packaging and somewhere inside on a piece of paper. We will expect the goods to be received back in our warehouse within 7 days from notification of cancellation. Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

How Do I Return My Order?
Please ensure you have followed ALL the points below to minimize any delay in dealing with your exchanged or returned item(s)
Returns should be made within 7 days and in an adequate condition and suitably packaged for transit. You must include the original despatch note in the package you are returning to us

Ring us on 01708 473842 or email us at stairmate@ntlworld.com to obtain a returns number. No returned item will be accepted without this number.

All items to be returned should be addressed to:
Stairmate.com Returns
Lewsan Ltd
3 Suttons Gardens
Hornchurch
Essex
RM12 4LD

When Will I get My Refund?
All returns arriving at our warehouse are processed immediately. Unless we need to contact you further your refund will usually be processed with 7 days of receipt and the absolute maximum time taken should be no more than 30 days from you first contacting us to organise the return. Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

About your Statutory Rights?
Returning goods to Stairmate.com for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights, please visit the Department of Trade and Industry Consumer Gateway website at: www.dti.gov.uk/consumers/fact-sheets/page24635.html